Frequently Asked Questions & Answers

Quality Auto Services Ltd focuses on two product categories: Vehicle Parts and Accessories & Fittings. The products available for purchase are shown in the relevant product listings on our website.

Check the product description, specifications, part numbers and any vehicle information provided on the product page. Where applicable, compare these details with the information for your vehicle before ordering.

If compatibility is unclear, contact us before purchasing. Please provide the product link or part number and the relevant vehicle details. Do not assume that a part fits solely because it looks similar to your existing part.

Product images are provided to help identify the item and may not show every detail. Always review the written specifications, dimensions, part references and compatibility information supplied with the listing.

If a required specification is not listed, please ask us before placing the order.

Contact us through the Contact page or email sales@qualityautoservices.shop. Include the part number, product name or relevant vehicle details. We can review your enquiry and advise whether we can provide further information.

An enquiry does not guarantee that a particular item is available or can be sourced.

Select the product you require, review its description and price, choose any available options, and add it to your basket. At checkout, review your items, delivery details, delivery charges and the total payable amount before submitting your order.

Please check your contact and delivery information carefully. The order confirmation will provide the details available for your purchase.

After submitting an order, check for the confirmation information displayed on the website and any confirmation email sent to your supplied address. If you do not receive an expected email, check your spam or junk folder.

If you remain unsure whether your order was received, contact us before placing a duplicate order and provide any available order reference.

Available payment methods are displayed during checkout. Please follow the options shown at the time of purchase. Any applicable delivery charges and the total payable amount should be reviewed before you submit the order.

Contact us as soon as possible at sales@qualityautoservices.shop and include your order number and the correct address. We will check whether the details can still be amended before dispatch.

An amendment cannot be guaranteed after an order has been processed or handed to the delivery carrier.

Available delivery destinations and options are shown on the website or during checkout. If your address is not accepted, or if delivery availability is unclear, contact us before completing your purchase.

Delivery charges depend on the available delivery option and order details. Applicable charges should be displayed before you place your order. Please review the checkout total before confirming your purchase.

Any estimated delivery information available for your order should be reviewed at checkout or in your order communications. Actual transit times can vary according to the delivery service and circumstances affecting the shipment.

Unless a different period has been agreed with you, UK distance-selling rules generally require goods to be delivered without undue delay and within 30 days. If an agreed delivery period is missed, contact us to discuss the appropriate next steps.

Check any tracking details or delivery updates supplied with your order. If the parcel remains outstanding, contact us with your order number, delivery address and any tracking reference so we can review the situation.

Your statutory rights relating to delivery remain unaffected.

Contact us promptly after discovering the issue. Include your order number, a description of the problem and clear photographs of the item and its packaging where possible. Please keep the item and packaging while we review your enquiry.

We will assess the information and explain the next steps in accordance with the applicable policy and consumer law. This process does not remove any statutory rights you may have.

For many online purchases made by consumers in the UK, you can notify the retailer that you wish to cancel within 14 days after the day you receive the goods, without giving a reason. Some legal exceptions apply.

If you wish to cancel, contact us within the applicable period and identify your order. Please consult our Returns & Refunds Policy for the procedure and any applicable exceptions.

Where the statutory 14-day cancellation right applies, you generally have a further 14 days after notifying the retailer of cancellation to send the goods back.

Please follow the return instructions provided in our Returns & Refunds Policy. This information does not limit any longer return period that we may expressly offer for a particular purchase.

For a qualifying statutory cancellation, a refund is generally due within 14 days of the retailer receiving the returned goods or receiving evidence that they have been sent back, whichever happens first. The law permits certain exceptions and different rules may apply to other types of refund.

Refunds are normally made using the original payment method unless another arrangement is agreed with you. Please refer to the applicable policy for the process.

Please contact us before returning an item that has been opened, assembled, installed or used. The applicable treatment depends on the circumstances, the nature of the product and the relevant legal rules.

Consumers may generally handle goods as they would in a shop to establish their nature, characteristics and functioning. Handling beyond what is necessary may affect the amount refundable in some circumstances. This does not remove your rights where goods are faulty or do not conform to the contract.

Certain products or circumstances may fall within statutory exceptions. Whether an exception applies depends on the specific item and the circumstances of the sale. We will not treat an item as excluded from cancellation solely because it has been purchased online.

Please contact us if you are uncertain, and review the Terms & Conditions and Returns & Refunds Policy.

Account requirements and guest checkout availability are determined by the options displayed on the website at the time of purchase. If account creation is offered, follow the on-screen instructions and keep your sign-in details secure.

Personal information is handled in accordance with the website’s Privacy Policy. Depending on your interaction with the site, information may be used to process orders, arrange delivery, respond to enquiries and meet applicable legal obligations.

Read the Privacy Policy for further information about data handling and your applicable rights.

Cookies and similar technologies may be used to support essential website functions, such as maintaining a shopping basket. Any non-essential cookies that require consent should be controlled through an appropriate consent mechanism.

More information is available in our Cookie Policy. You can review or change your cookie choices through the website’s available cookie settings.

You can contact us using the details below:

• Email: sales@qualityautoservices.shop
• Telephone: +44 7715 129991
• Address: Unit 4a North Cowbridge Business Park, Boston Road, Boston, United Kingdom, PE22 7DJ.

When contacting us about an existing order, please include your order number if available.

Email sales@qualityautoservices.shop with the subject “Complaint”. Include your name, order reference if relevant, a description of the issue and the outcome you are seeking.

We will review the information and respond as soon as reasonably practicable. If further investigation is required, we may contact you for additional details.

Please see our Complaints Policy for further information. Nothing in this process restricts any rights available to you under applicable law.

We aim to respond as soon as reasonably practicable during our normal business operations. Response times may vary depending on the nature of the enquiry and the information required. If your enquiry concerns an order, providing the order number and a clear description can help us review it.