Shipping & Delivery Straightforward ordering. Free standard delivery.

01 Free standard shipping

Standard shipping is free for orders accepted for delivery through our website. We do not add a standard shipping fee to an eligible order at checkout.

• No minimum order value is required for free standard shipping, unless a specific product or delivery restriction is clearly disclosed before purchase.
• Standard delivery costs will be shown as £0.00 at checkout where the order is eligible for our free standard delivery arrangement.
• We will not add an undisclosed standard delivery charge after an order has been placed.
• If a delivery destination or product requires a special arrangement, we will explain any applicable terms and obtain your agreement before proceeding with any chargeable option.
• Any optional paid delivery service, if offered, will be clearly identified with its price before you select it.

02 Delivery destinations

Delivery availability depends on the destination, the product ordered and the delivery options supported at checkout. Please enter your complete address and postcode during checkout to confirm whether delivery is available.

We will identify any destination restrictions or additional delivery arrangements that apply to your order before accepting it. If we are unable to deliver to the address supplied, we will contact you to discuss the available options.

If international delivery is offered for a particular order, any relevant delivery conditions, import duties, taxes or customs requirements will be explained as applicable before the order is confirmed. Do not assume that international delivery is available unless the website expressly offers it.

03 Order processing

After you place an order, we will process it using the information submitted at checkout. An order confirmation will normally be sent electronically to the email address you provide.

An order confirmation email acknowledges receipt of your order details. Where further checks are necessary, we may contact you before dispatch. If a product is unavailable or an order cannot be fulfilled, we will contact you about the available options, including a refund where applicable.

Processing time can vary according to stock availability, product requirements, order volume and the time an order is received. Any specific processing information shown on the product page or at checkout should be considered when placing your order.

04 Estimated delivery times

The estimated delivery timeframe, where available, will be displayed on the relevant product page, during checkout or in an order-related communication. Estimates can vary by item, destination, availability and the delivery service used.

Unless a different timeframe has been expressly agreed with you, we will deliver without undue delay and within 30 days of the contract being entered into, as required by applicable UK consumer law. Where a different delivery period is agreed, we will follow that agreement and applicable legal requirements.

A delivery estimate is not a guaranteed arrival date unless we have expressly agreed that date as part of your order. If a specific date is essential to you, please contact us before ordering and obtain confirmation that we can meet it.

Working days generally mean Monday to Friday, excluding public holidays in England, where a working-day calculation is relevant. A carrier’s operating calendar may differ.

05 Delivery address details

Please check that your delivery details are complete and accurate before submitting your order. This includes:

• Recipient’s full name or business name.
• House or building number and street name.
• Flat, unit, building or business details where relevant.
• Town or city and full postcode.
• A valid contact email address and telephone number where requested.
• Any delivery instructions supported by the checkout or delivery service.

If you notice an error after placing your order, contact us as soon as possible at sales@qualityautoservices.shop and include your order number. We will try to amend the details if the order has not already been dispatched, but changes cannot be guaranteed after processing or handover to a carrier.

If an incorrect address supplied by the customer prevents delivery, we will work with you to establish what can reasonably be done. Any additional delivery costs arising from a requested re-delivery or address change will be explained before a charge is incurred. This does not limit any rights you have under applicable law.

06 Dispatch, tracking and delivery

Where tracking is available, we may provide a tracking reference or delivery update by email or through another order communication. Tracking availability depends on the delivery service used.

Please check your order updates and any tracking information supplied. If tracking has not been provided, or if the tracking page does not give a clear delivery status, contact us for assistance.

A carrier may offer delivery to a nominated neighbour, collection point or designated safe place. Such arrangements are subject to the carrier’s options and the delivery instructions agreed for your order. If you have not authorised an alternative delivery arrangement and cannot locate your parcel, please contact us.

We remain responsible for fulfilling our delivery obligations under the applicable contract and law. Use of a third-party carrier does not remove any rights you have against us as the seller.

07 Delivery delays and disruptions

Delivery may occasionally be affected by circumstances such as severe weather, transport disruption, public holidays, operational issues, stock availability or other events outside the normal delivery process.

If we become aware of a significant delay affecting your order, we will take reasonable steps to communicate relevant information and explain the available next steps.

If an order is not delivered within the agreed period, or within the legally applicable timeframe where no different period was agreed, please contact us so we can investigate and discuss an appropriate resolution. Depending on the circumstances and applicable law, this may include a revised delivery arrangement or cancellation and refund.

Nothing in this policy excludes or restricts your statutory rights where goods are not delivered as agreed.

08 Missing or undelivered parcels

If your order has not arrived within the expected timeframe, please contact us rather than assuming the parcel has been lost.

What to do

1. Check the delivery address in your order confirmation.
2. Review any tracking information supplied and check for a delivery attempt or collection notice.
3. Check with other household members or authorised recipients, where appropriate.
4. Contact us at sales@qualityautoservices.shop with your order number and a description of the issue.

We will review the order and available delivery information and, where appropriate, make enquiries with the carrier. We may ask you to confirm relevant details so that we can investigate efficiently.

If the goods have not been delivered, we will work with you to resolve the matter in accordance with the contract and applicable law. The outcome may include re-delivery or a refund, depending on the circumstances and your legal rights.

Please report a missing parcel as soon as reasonably possible after you become aware of the issue. This helps with the investigation, but it does not remove any statutory rights you may have.

09 Damaged, missing or incorrect items

Please check your delivery when reasonably possible. If the parcel arrives visibly damaged, an item is missing, or the product supplied does not match your order, contact us promptly so that we can assess the issue.

Information to provide

• Your order number and the name used to place the order.
• A description of the problem and the affected product.
• Photographs of the packaging, shipping label and product, where relevant and available.
• Details of any missing parts, visible damage or difference from the order confirmation.

Please keep the product and its packaging until we have advised you how the issue will be handled, where it is reasonable to do so. Do not attempt to use or install a product that appears unsafe or has been damaged in transit.

We will review the information and explain the next steps. Depending on the circumstances, the resolution may involve replacement, re-delivery, return arrangements or a refund.

Reporting an issue promptly is helpful, but it does not restrict your rights concerning goods that are faulty, not as described or otherwise fail to meet applicable legal requirements.

10 Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible and include your order number. We will check whether the order has entered processing, been packed or been handed to a carrier.

We will try to accommodate a request made before dispatch where reasonably possible. Once an order has been dispatched, an address change or cancellation may no longer be possible through the original dispatch process.

For most goods bought online by consumers, a statutory cancellation period generally applies. It usually begins when the customer receives the goods and lasts for 14 days, subject to legal exceptions and applicable requirements. A further period generally applies for returning the goods after notifying the seller of cancellation.

If you wish to cancel after dispatch, contact us for instructions. Do not assume that refusing a parcel automatically completes the cancellation process.

Nothing in this section removes any statutory cancellation rights or other consumer rights that apply to your purchase.

11 Returns, refunds and delivery costs

Our standard shipping is free, so there is no standard delivery fee to reimburse for an order where no delivery charge was paid.

If you cancel an online purchase within an applicable statutory cancellation period, we will handle the refund and return process in accordance with the law. Where a customer has paid for a more expensive optional delivery service, the amount refunded will be determined in accordance with applicable consumer rules.

For a change-of-mind return, the customer may be responsible for the direct cost of returning goods where the law permits this and the relevant information was provided before purchase. We will explain the applicable return arrangements when you contact us.

If goods are faulty, damaged, incorrect or not as described, your statutory rights apply. We will not use this policy to exclude remedies required by law or to transfer to you costs that we are legally required to bear.

For full details, please refer to our Returns & Refunds Policy, if published, or contact our customer service team before returning an item. Do not send a return to our business address without first confirming the appropriate return instructions.

12 Contact us about delivery

For questions about free shipping, delivery availability, order processing, tracking, missing parcels or delivery damage, please contact QUALITY AUTO SERVICES LTD.