Privacy Your information, respected.

The organisation responsible for deciding how personal information is used for the purposes described in this Policy is:

• Company name: QUALITY AUTO SERVICES LTD
• Company number: 11051900
• Website: qualityautoservices.shop
• Address: Unit 4a North Cowbridge Business Park, Boston Road, Boston, United Kingdom, PE22 7DJ
• Email: sales@qualityautoservices.shop
• Telephone: +44 7715 129991

In this Policy, “we”, “us” and “our” refer to QUALITY AUTO SERVICES LTD. “You” and “your” refer to an individual whose personal information we process.

The information we collect depends on how you use the website and which features you choose to use. It may include the following categories.

Contact and delivery information

• Name and billing address.
• Delivery address and recipient details supplied for an order.
• Email address and telephone number.

Order and transaction information

• Products ordered, quantities, prices and order references.
• Order status, delivery information, returns and refund records.
• Payment status, transaction references and related records supplied by the payment provider.

Payment card details are generally handled by the payment provider used at checkout. We do not intend to collect or store full payment card security details through ordinary website contact forms. The precise information handled depends on the payment methods and integrations enabled on the website.

Enquiries and communications

• Information you submit through a contact form or email.
• Product names, part numbers and vehicle details you choose to include in an enquiry.
• Information needed to respond to a complaint or order-related question.

Technical and usage information

• IP address and basic device, browser or operating-system information where collected.
• Website pages visited, session information and diagnostic records where enabled.
• Cookie identifiers and similar technical information according to your cookie settings and applicable law.

Please do not include unnecessary sensitive personal information in contact forms or emails. We request only information that is relevant to your enquiry or transaction.

Depending on your interaction with us, we may use personal information to:

• Process and administer orders for vehicle parts, accessories and fittings.
• Arrange payment processing, dispatch, delivery, returns and refunds.
• Respond to product enquiries and requests for information.
• Check order details and help resolve delivery or transaction issues.
• Maintain customer service, transaction and accounting records.
• Operate, maintain and protect the website and its shopping functions.
• Detect and investigate suspected fraud, misuse, security incidents or unauthorised transactions where appropriate.
• Meet legal, regulatory, tax, accounting and record-keeping obligations.
• Establish, exercise or defend legal claims where necessary.
• Send marketing communications where permitted by law and, where required, where you have given consent.

We do not use personal information for purposes that are incompatible with the purposes explained here without first providing any further information or obtaining consent where required by law.

Where UK data protection law requires a lawful basis, we rely on the basis appropriate to the specific purpose and circumstances of the processing.

Where we rely on legitimate interests, those interests may include operating the online shop, maintaining transaction records, protecting the website and responding to customer enquiries. We consider the nature of the processing and its potential impact on individuals.

Where processing is based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

We share personal information only where reasonably necessary for the purposes described in this Policy, where you request it, or where disclosure is otherwise permitted or required by law.

Depending on the website features and the transaction, recipients may include:

• Payment service providers that process transactions, verify payments or help manage payment disputes.
• Delivery and fulfilment providers that require recipient, address and shipment information to deliver orders.
• Website hosting and technical service providers that maintain the website, databases, backups and security.
• Website and commerce software providers that support shopping basket, checkout, order management or customer account functions.
• Email and communications providers used to send order updates and respond to enquiries.
• Professional advisers and public authorities where disclosure is necessary for legal, accounting, regulatory or legal-claim purposes.

These categories describe the types of recipients that may be involved. The specific providers depend on the tools, payment options and delivery arrangements actually enabled on the website.

We do not sell personal information to third parties in exchange for payment. We do not authorise service providers acting on our behalf to use personal information for purposes unrelated to their agreed services, subject to their own legal obligations.

Some service providers may process or store information outside the United Kingdom, depending on the services used to operate the website, process payments, send communications or provide technical support.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law. Depending on the destination and circumstances, this may include relying on an applicable adequacy regulation or decision, using approved contractual safeguards, or applying another lawful transfer mechanism.

Further information about relevant safeguards may be requested using the contact details in this Policy, subject to applicable legal restrictions.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, maintaining records, resolving disputes and meeting legal obligations.

Retention periods vary according to the type of information and the circumstances. Where a specific period is not prescribed, we consider the purpose, the amount and sensitivity of the information, the potential risks of continued storage, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or render it anonymous, subject to lawful retention requirements and appropriate backup or archival arrangements.

The website may use cookies and similar technologies to support its operation. Depending on the features enabled, these technologies may help maintain a shopping basket, remember selected preferences, support secure sessions, understand website performance or provide other functionality.

Strictly necessary technologies may be used where required to provide a service you have requested or to enable communication over an electronic communications network. Non-essential cookies and similar technologies will be used only in accordance with applicable consent requirements.

You can review further details in our Cookie Policy and use the website’s available cookie settings to manage optional technologies. Blocking certain cookies through your browser may affect some website functions, including shopping basket or checkout features.

Depending on the circumstances and applicable data protection law, you may have the right to:

• Access personal information we hold about you.
• Rectify inaccurate or incomplete information.
• Erase personal information in circumstances where the law provides this right.
• Restrict certain processing in circumstances specified by law.
• Object to processing based on legitimate interests or to direct marketing, where applicable.
• Data portability for information covered by the relevant legal conditions.
• Withdraw consent where processing relies on consent.
• Raise a concern with the relevant data protection supervisory authority.

These rights are not absolute and may be subject to legal conditions, exceptions or restrictions. For example, we may need to retain certain transaction information to comply with legal obligations or establish, exercise or defend legal claims.

To exercise a right, contact sales@qualityautoservices.shop and describe your request. Please provide enough information for us to identify the relevant records. We may ask for additional information to verify your identity where reasonably necessary.

We will respond without undue delay and normally within one month of receiving a valid request. Where the law permits an extension because of complexity or the number of requests, we will explain the extension within the initial one-month period. Requests may be refused or a reasonable fee may be charged only where permitted by applicable law.

If you receive direct marketing communications from us, you can opt out using any unsubscribe method provided or by contacting us. We will honour applicable objections to direct marketing. Opting out of marketing does not prevent necessary service messages about an existing order.

We take reasonable technical and organisational measures appropriate to the nature of the personal information and the risks involved. Measures may include access restrictions, secure connections, appropriate account permissions, software updates, backups and the use of service providers with relevant security arrangements.

No website, transmission method or storage system can be guaranteed to be completely secure. You should use a suitable password for any account, avoid sharing login details and contact us if you believe an account or transaction has been accessed without authorisation.

Where a personal data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including any required notification to the relevant supervisory authority or affected individuals.

Our online shop is intended for individuals who are legally able to make the relevant purchase or who use the website with appropriate involvement from a parent, guardian or other person legally authorised to act on their behalf.

We do not knowingly seek to collect children’s personal information unnecessarily. If you believe a child has provided personal information in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate steps.

We may update this Privacy Policy when our website, business operations, service providers or legal obligations change. The current version will be published on this page.

If a change materially affects how we use personal information, we will provide additional information or notification where required by applicable law, and obtain consent where the law requires it.

Please review this page periodically to understand how personal information is handled. We will not rely on a policy update to remove rights that applicable law provides.

If you have questions about this Policy, want to exercise your privacy rights or have concerns about the handling of your personal information, please contact us:

• Company: QUALITY AUTO SERVICES LTD
• Company number: 11051900
• Email: sales@qualityautoservices.shop
• Telephone: +44 7715 129991
• Postal address: Unit 4a North Cowbridge Business Park, Boston Road, Boston, United Kingdom, PE22 7DJ

We will review privacy enquiries and respond within the timeframes required by applicable law.

If you remain dissatisfied with how your personal information has been handled, you may complain to the UK Information Commissioner’s Office (ICO). Information about contacting the ICO is available at ico.org.uk/make-a-complaint/ .